KROKOCARE® Emergency telephone support, translation & interpretation in any emergency situation
If you are in Spain — whether on the mainland, the Balearic Islands (Mallorca, Menorca, Ibiza and Formentera) or the Canary Islands (Lanzarote, Tenerife, Gran Canaria, Fuerteventura and La Palma)—and suddenly find yourself in an emergency, every minute counts. Language barriers, confusion about procedures, or a lack of contacts can further complicate the situation. This is exactly where our 24/7 emergency service comes in: We offer you immediate telephone support, professional translation and reliable interpreting—around the clock, 365 days a year.
Our goal is to provide you with peace of mind in critical moments, avoid misunderstandings and facilitate your access to important services — quickly, discreetly and competently.
Immediate assistance in case of vehicle breakdown or accident
A vehicle breakdown or traffic accident abroad can quickly become a major deal. Not sure who to contact? Is communicating with towing services, repair shops, or the police proving difficult?
We’re here to help you immediately:
- • Arranging a towing service
- • Communication with repair shops and car rental companies
- • Assistance with accident reports
- • Interpretation during conversations with the police or the other party involved in the accident
- • Help with documenting the damage
Through our phone support, we ensure that you always understand what’s happening—and that we understand you.
Support for Workshops & Repairs
After a breakdown or accident, the next step is usually repairs. But this is often where uncertainties arise: What services are necessary? Are the prices reasonable? What exactly will be done?
We can help you with this:
- • Translation of cost estimates
- • Communication with mechanics
- • Scheduling appointments
- • Clarifying the scope and duration of repairs
This way, you stay in control and avoid unpleasant surprises.
Help in medical emergencies – Hospital & Ambulance
A medical emergency abroad is particularly stressful. If you or a loved one needs medical assistance, fast and clear communication is crucial.
Our services include:
- • Assistance with requesting an ambulance
- • Telephone support on the way to the hospital
- • Interpretation between you and medical staff
- • Explanation of diagnoses and treatments
- • Assistance with admission formalities
We ensure that you receive the best possible medical care — without language barriers.
Doctor’s Visit & Medical Consultation
Not every medical situation is an emergency – but even a simple doctor’s visit can become a challenge when abroad.
We can assist you with:
- • Scheduling doctor’s appointments
- • Translation during treatment
- • Understanding prescriptions, medical reports and instructions
- • Communication with specialists
How to get the right treatment – without misunderstandings.
Veterinary visits – emergency care for your pet
Your pet can also fall ill or have an accident while on vacation or during a stay in Spain. Proper care is crucial – and often the language barrier is a problem.
We offer:
- • Referrals to veterinarians
- • Interpretation during treatment
- • Assistance with diagnoses and medications
- • Help with emergencies
For your pet to receive fast and reliable care.
Assistance with appointments at government offices
Dealing with government agencies abroad can be complex and time-consuming. Language barriers often lead to mistakes or delays.
We can help you with:
- • Scheduling appointments
- • Support via phone or video call
- • Document translation
- • Interpretation during meetings
Whether it’s registration, paperwork, or special requests — we ensure everything runs smoothly.
Taxi Translation-Service & Interpretation Support in Spain – Fast, Safe & Available 24/7
Do you need a taxi in Spain on short notice and are having trouble with the language? Our 24/7 emergency and translation service also assists you in organizing safe and reliable transportation services on the Spanish mainland, the Balearic Islands and the Canary Islands.
Whether after a vehicle breakdown, an accident, a hospital stay, or for urgent appointments – we help you quickly organize a taxi and upon request, handle all communication with the driver. This helps you avoid misunderstandings regarding destinations, prices, or pickup times.
Our service is ideal for:
- ✅ Safe transportation in emergencies
- ✅ Trips to the hospital or doctor
- ✅ Transfers to the repair shop or airport
- ✅ Assistance after accidents or police appointments
With our telephone support and interpretation service, you’ll always be well taken care of, even when you’re on the go.
Police Reports – We’re Here to Help
Theft, robbery, fraud, assault, or a traffic accident are traumatic experiences — especially when you’re abroad. In such situations, it’s important to act quickly and communicate effectively.
Our support includes:
- • Assistance with filing reports
- • Interpretation during conversations with the police
- • Explanation of procedures and rights
- • Assistance with traffic accidents
We ensure that your claim is processed correctly and that you feel secure.
Insurance Claims
After an accident, communicating with insurance companies is often complicated — especially in a foreign language.
We can help you with:
- • Reporting claims
- • Translating insurance documents
- • Communicating with insurance providers
- • Clarifying claims
This helps you avoid misunderstandings and secure your claims.
Appraisal appointments & documentation
In cases of major damage—such as after an accident or property/contents damage (following a storm, burst pipe, burglary, etc.) — an appraiser is often called in. Precise communication is crucial here.
Our services:
- • Scheduling appointments with appraisers
- • On-site or video call interpretation
- • Assistance with documentation
- • Explanation of expert reports
For you to understand exactly how your damage is assessed.
Hotel & Accommodation Service in Spain – Quick Help with Bookings & Emergencies
Do you need last-minute accommodation in Spain or are you having problems with your hotel? Our 24/7 emergency service provides reliable support in communicating with hotels, vacation rentals and accommodations on the Spanish mainland, the Balearic Islands and the Canary Islands.
Whether due to a car breakdown, an accident, a flight cancellation, or unexpected issues with your accommodation—we’ll help you find suitable accomodation quickly and easily. At the same time, we’ll handle translation and communication with hotels or landlords to help you avoid misunderstandings and find a solution fast.
Our support includes:
- ✅ Hotel reservations in emergencies
- ✅ Communication with front desks and landlords
- ✅ Assistance with check-in and check-out
- ✅ Support with complaints or rebookings
- ✅ Translation for questions regarding invoices or reservations
With our interpreting and translation service, you receive fast and reliable support even when you’re on the go.
KROKOCARE® Video call service – Personal emergency support from a distance
In addition to telephone support, we also offer modern video call solutions. This allows us to guide you visually and provide even more targeted assistance.
Benefits:
- ✅ Direct communication with all parties involved
- ✅ Assistance with forms and documents
- ✅ Personal support in real time
- ✅ Flexible and location-independent
Why choose our 24/7 emergency service?
- ✅ Available around the clock – 24/7
- ✅ Immediate assistance with no waiting time
- ✅ Multilingual experts
- ✅ Discreet, reliable and professional
- ✅ Support throughout Spain, including the Balearic and Canary Islands
We understand how stressful emergencies can be – and we’re here for you exactly when you need us.